NeetoDesk Features

Ticket Customization#

Custom ticket fields

Add custom fields to tickets to capture additional information.

Canned responses

Save and use predefined responses for common customer inquiries.

Custom views

Create personalized ticket views to suit different workflows.

Private notes

Add internal notes to tickets visible only to your team.

Ticket tags

Organize tickets using tags for better tracking and filtering.

Bulk action on tickets

Apply actions to multiple tickets simultaneously for efficiency.

Customer tags

Tag customers for better segmentation and tracking.

Round Robin ticket routing

Automatically distribute tickets evenly to agents in a rotating order.

Load Balance ticket routing

Balance ticket distribution based on agent workload for fairness.

Ticket activity log

Track and view all actions and changes made to tickets.

Merge tickets

Combine related tickets into one to avoid redundancy and simplify resolution.

Ticket Management#

Manage approvals

Set up approval workflows for certain ticket actions.

Set business hours

Define your business hours to align with SLA rules and availability.

Create tasks list

Organize tasks related to each ticket for better task management.

Customer satisfaction rating

Collect customer feedback to measure satisfaction and improve service.

SLA reminders & escalations

Ensure timely responses with SLA reminders and escalations.

Email notifications

Automatic alerts for ticket updates and activity on your email.

Manage API keys

Create and manage API keys to connect with third-party tools and integrations.

Collision detection

Prevent duplicate responses by notifying agents if a ticket is already being worked on.

Mailboxes

Manage multiple email inboxes for better organization.

Add company details

Organize tickets by customer companies for better ticket tracking and support.

Web forms

Create and manage web forms for capturing customer inquiries.

Groups

Assign agents to groups to handle specific types of tickets or tasks.

Report and analytics

Access detailed reports to track team performance and ticket trends.

Keyboard shortcuts

Speed up ticket management with customizable keyboard shortcuts.

Knowledge base articles

Create self-service articles to help customers resolve issues independently.

Custom roles and permissions

Set permissions and roles to control team members' access levels.

Integrations#

GitHub

Sync tickets with GitHub for issue tracking and development-related support.

Linear

Integrate with Linear for efficient project and issue management.

Zapier

Automate workflows by connecting NeetoDesk with other applications via Zapier.

Slack

Send ticket updates to Slack for collaborative customer support.

Webhooks

Enables real-time data sharing with other applications, automating workflows

NeetoPlanner

Connect with NeetoPlanner for coordinated task management and planning.

Integrate NeetoDesk
with various third-party tools.

See All Integrations

Integrations

pricing

Pricing Done Right

Traditionally, companies charge customers and spend money on Google ads to attract new users. NeetoDesk is taking a different approach. It focuses on organic user-driven growth by charging users as little as possible. Every time someone uses NeetoDesk, they are spreading the word about NeetoDesk.

Pricing Philosophy

NeetoDesk Mobile App

Stay connected on the go with NeetoDesk mobile app. Respond to tickets, access customer information, and keep your support team productive wherever you are.

App Store

Google Play

NeetoDesk

community

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